Who is All Access Merchandising and what do you do?

• All Access Merchandising is a merchandising company that specializes in screen printing, embroidery and promotional products for bands, companies, churches, events and schools.  We have a top quality graphic design department with over 30 years of experience.  We are a full service merch provider with sales people educated in the industry and ready to offer suggestions for outfitting your group.  We believe in the quality of our people and are here to help you.

 

Where are you located?

• All Access Merch is located in Brentwood, TN, just a few miles south of Nashville.  Our address is 7108 Crossroads Blvd. Suite 308.  Brentwood, TN 37027.

 

How long have you been a custom products printer?

• All Access Merchandising has been in operation since 2004.  We have been operating with new ownership and management under the new LLC, All Access Merchandising since November 2010.

 

How does the process work?

• It all begins with a phone call or an email.  Your need will be delivered straight to one of our client relationship managers who will contact you regarding your needs, budget and deadline.  From that point your rep can send and estimate or quote to you via email for approval.  Once your quote is approved, your art process starts.  Once your project is approved, your goods will print and ship out or be ready for pickup within 5 business days.  Your invoice will be emailed the day your goods are fulfilled (completed). 

 

Why should I choose All Access Merch?

• As a promotional products company, we want to be here for you, to help you market your brand or band.  We want the have the highest quality and the fairest pricing we can offer and want to work for you.  When other screen printers may make you feel as if you are just another customer, we want to feel as if we have helped you reach your goals and strive to have a personal relationship with all of our clients. 

 

What exactly are promotional products?

• Promotional products are all of those items that groups will use to ‘market’ themselves.  They are the items that help get your brand or name out there in the marketplace.  They may be pens, cinch saks, journals, golf balls, guitar pick cards, stress balls or a multitude of other items.  We can find exactly what you are looking for at the best price possible and customize it with your logo or custom art designed just for you!

 

How long does it take to go through the whole process from creation to receiving my shirts?

• If you are starting a project using your logo or art from a graphic designer, your project can be done in as little as 6 days.  Following your order placement, we will mock up your art for placement approval and then start our production process, which takes a standard five days from approval.  If you are creating custom art with our in house design team, the goods will be printed 5 days following art approval.

 

What products do you offer outside of screen printing?

• We offer embroidery for apparel needs outside of screen printing.  We also offer a wide array of promotional products to complete your merch line.  Please visit our embroidery and promotional product sites for more information on these items.

 
 

Design Questions:

 

How can I achieve the best quality design for my screen printed products?

• At All Access Merch we have a large graphic design department dedicated to creating screen print art for you.  If you have a design and would like to see if the design is screen print ready, you may submit the design to your Client Relations Manager to find out if it is approved within our screen print design standards.

 

What type of file should I send you to get my projects started?

• If you are sending an image for reference purposes only, all we need is a jpeg.  If you would like to use the art for production (you would want to use that exact print ready art with no changes) we would need a production file, an adobe Photoshop file in layers, or a vector file in AI., EPS, or PDF format.

 

Can I make edits to my design?

• Of course!  We want you to be happy with your final product and wear it with pride.  You may make edits to your design by speaking directly with an artist on our online design program.  Our standard revisions are completed within 24 hours of the edit request.

 

What design programs do you work with?

• Our design department uses Adobe Photoshop and Illustrator to create all of our designs. 

 

Can you use my art or idea and print it on a shirt?

• Yes. In most cases we will need to inspect the art to make sure it will work for production. If it’s a design file created in photoshop or Illustrator it has a good chance it will be usable, however please note not all designs are created with screen-printing in mind and we might need to do some edits to get the design to work for production. If you just have an idea for a shirt, email us a sketch, we'll take a look at it and use it a reference and base our custom design from it.

 

Can I provide my own art?

• You sure can!  If you are sending an image for reference purposes only, all we need is a jpeg.  If you would like to use the art for production (you would to use that exact print ready art with no changes) it needs to be a production file, an adobe Photoshop file in layers, or a vector file in AI, EPS, or PDF format.

 

Can you help me with my design?

• We can!  We have an experienced graphic design team with a combined total of over 30 years of graphic design experience here to help you!  If you would like to start a new project from scratch, or have an idea and would like to submit a sketch for our artists to work from, we can do that as well.

 

What are the “hot” products on various artists’ merch tables?

• This is constantly changing.  One season it may be pick cards and track jackets and the next it may be foil printed shirts and 8x10 posters.  We try to follow the trends and be ahead of the curve on our offerings.  To find out more about hot items and cool new prints, check out our facebook page www.facebook.com/allaccessmerch.

 

Why are the colors on my shirt slightly different than the colors on my monitor?

• This is a common occurrence.  Please keep in mind all colors on a monitor are created by light and are the closest representations of the pigments in the inks that we use on the shirt. The colors on a computer monitor, like those on a tv, can be changed and adjusted and lose calibration. So this makes it very difficult to be exact to the colors you see in your monitor.

 

Will I get a proof of my t shirts?

• Yes!  Once your art design has been started your artist will post a proof of your design online.  You will then get an email notifying you that your art has been posted.  Once you view your design you may leave comments for your artist and request changes to your design until it is just right.

 
 

Turnaround and Pricing Questions:

 

Is pricing based on quantity?

• Yes.  We try to keep all of our prices as low as possible for all of our clients; however, there are price breaks at different order quantities.  Our sales team would be more than happy to work with you on all order sizes.

 

Is there a minimum order size?

• Our minimum order size is 36 pieces.  If you would like to request an order under this size, please contact one of our reps.  While there are under minimum fees for orders less than 36 pieces, we try to be as accommodating as possible to small groups. 

 

Can we place an order on your web site?

• You may contact one of our sales reps to start your order.  We do not yet have ordering through our web site but keep an eye out – we should soon!

 
 

Why can’t I have my shirts sooner?

• We are dedicated to get your shirts to you on time and with the highest quality.  Our regular turnaround is five days from your shirt order or art approval.  This allows dates for your shirts to arrive from our vendor’s location, time for your art to be completed and approved, then to have film and screens completed and a top quality print produced.  We do offer express services, please call for details.

 

Can I see a one shirt sample of what my print will look like?

• We preview all of our designs online through our art approval process.  This allows our artists to show our clients the closest possible digital representation of their print (these are the same images our production team reviews in printing your goods).  We also offer in house press checks for local clients as well as digital press checks, when requested.  However, we are unable to do to a one shirt sample of all of the shirts coming off of our presses due to time and cost efficiencies.

 
 

Explain the screen printing process?

• The screen printing process is complex!  Art must first be created in layers, which represent different colors on your screen printed design.  Each layer is printed on film which is then transferred to a screen through which ink is pushed and printed on your garment.  Once the different layers are completed, the garment is sent down a dryer (curing system), which sets the ink - this is why it lasts after lots of washes!

 

Do you print on anything besides t shirts?

• In house we can print a wide variety of apparel.  If the apparel you would like to print on is a blend of 50% or greater cotton, we can print on it.  However, we are a supplier of all types of products outside of screen printing and can offer stamp printed, personalized and embroidered goods on literally any material you can request.  If you can dream it, we can do it! 

 

What is the art charge and do I have to pay that every time I use that design?

• The art charge is a one time fee for the original creation of your design.  You will not be charged this fee every time your design is used.  We try to keep our art charges to a minimum, offering great quality art at an affordable price.

 

What are my options as far as style or type of shirt go?

• Your options are basically endless.  We have relationships with vendors from a plethora of t shirt brands all of which offer various styles.  For a basic cut, Gildan and Anvil are great options.  For more fashion fit and styles we offer American Apparel, Alstyle, Alternative Apparel and many more.  We also offer hoodies and track jackets in various brands and styles.  Your rep can help refine your search or send options.

 

What are the screen and film charges and what does this mean?

• At All Access Merch, we prefer to keep your billing as simple as possible.  All fees are included in the cost of your shirts so there are no hidden costs that show up after your initial quote.  However, for billing purposes, if you would prefer to see your screen and film charges, we would be more than happy to separate these for you.  Screen and film charges for the equipment the goes into printing your specific unique product, which will then be discarded following use.

 

How much does art cost?

• Our standard art charges are $50 per hour.  On orders over certain quantities our art charges may be reduced, if you will be ordering several hundred pieces or more, please don’t hesitate to ask your sales rep if you may be applicable for an art discount.

 

How quickly can I get shirts completed?

• Our regular print schedule is 5 business days following approval on your art project.  If you need a project in a quicker time frame, please don’t hesitate to ask, we do offer faster services for an expedited fee.

 

Where can I see what bills have been paid, what are due and what are coming?

• At All Access Merch, we understand how important billing and filing information is.  Currently, our sales reps and accounting team have all of this information on hand and would be more than happy to send all billing answers to you via email or over the phone.

 

How can I guarantee the quality of my products?

• We are a 100% satisfaction guaranteed printer.  We strive to show the highest and best quality in everything we present to our clients.  If for any reason your products show a differentiation from your approved art and expectations, we will do whatever possible to correct the situation to fit your needs.

 

Do you have a return policy if there are and errors in my goods?

• Absolutely!  While we try to prevent errors in anything leaving our warehouse, if there are errors in your goods we require notification within 14 days of your shipment.  If there are any errors we are committed to doing our very best to get the corrected product in your hands prior to any event deadline you may have.

 
 

Do you do local same day deliveries?

• We are developing a process for guaranteed local same day deliveries.  This is a service we have received as a suggestion from our clients.  Due to delivery regulations, we are still developing the process to offer this service.

 

What brands do you carry?

• A lot!  We try to offer a wide array of high end as well as economical brands including American Apparel, Alternative Apparel, Gildan Anvil, Bella and many more.  Our full Brands page will be coming soon!

 

How do terms work?

• Some of our large clients, following a credit application, may be put on 15 or 30 day terms.  The invoice will be emailed the day of fulfillment (completion) of goods and payment will be due according to the terms deadline stated on the invoice.  The period of terms will being from the date of fulfillment.

 

What if I’m not on terms?

• If you are not on terms, all we require is a credit card number at the time of order placement, or quote approval if an art order will be completed prior to the production order.  If you will be sending a check for payment and are not currently on terms, we request you inform your sales rep when the order is placed so that we may send your invoice in advance and note not to run your credit card at fulfillment. 

 

How long until my apparel will be delivered?

• Your goods will be shipped within 5 days from your art approval.  Ship dates are UPS standard ground from our warehouse in Brentwood, TN (37027).  Your rep may information you of the ship time of your may visit UPS.com to track shipping numbers and dates. 
  

If I have a shipping account, can I ship on my account?

• You sure can, just give your account information to your rep at the time the order is placed and we can get everything completed for you on your shipping account.

 

What all does your company do?

• We specialize in screen printing, promotional products and embroidery.  We try to make outfitting your band, church, school or company as simple as possible.  We want to help you find the right products at the right price.  We try to use the highest quality while keeping our costs as low as possible.